ENERGY-AND-UTILITIES-CLOUD TRUSTWORTHY EXAM TORRENT - ENERGY-AND-UTILITIES-CLOUD SAMPLE QUESTIONS ANSWERS

Energy-and-Utilities-Cloud Trustworthy Exam Torrent - Energy-and-Utilities-Cloud Sample Questions Answers

Energy-and-Utilities-Cloud Trustworthy Exam Torrent - Energy-and-Utilities-Cloud Sample Questions Answers

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Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

  • A. Electronic funds transfers
  • B. Payment reminders
  • C. Customer satisfaction surveys
  • D. Rate change notifications

Answer: A


NEW QUESTION # 17
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

  • A. Energy and Utilities Cloud for Digital Experience User
  • B. Energy and Utilities Base
  • C. Energy and Utilities Base Service
  • D. Energy and Utilities Base for Digital Experience Partner

Answer: D

Explanation:
The Energy and Utilities Cloud by Salesforce enables energy companies to connect with their partners through dedicated licenses that cater to digital experiences. The "Energy and Utilities Base for Digital Experience Partner" license is specifically designed for partner users who need access to applications via a web portal.
This license type provides the necessary access rights and functionalities tailored for partners, ensuring they can efficiently use the Energy and Utilities Cloud's resources in a collaborative environment tailored to the unique needs of energy sector partnerships.
References= The details about licensing and partner access can be found under the Salesforce Energy and Utilities Cloud documentation, specifically in the sections discussing user licensing and partner portal configurations. More comprehensive information is available on Salesforce's official resources and documentation regarding the Energy and Utilities Cloud product, focusing on configuration and user license management.


NEW QUESTION # 18
What tool should be used to migrate configurations from sandbox to production when a customer has completed configuring OmniStudio components?

  • A. IDX Workbench
  • B. Salesforce Export Wizard
  • C. DataLoader.io
  • D. OmniStudio DataPacks

Answer: D

Explanation:
When migrating configurations, especially those related to OmniStudio components from a sandbox to production environment in Salesforce, OmniStudio DataPacks are the recommended tool. OmniStudio DataPacks, part of the Salesforce DevOps toolkit, allow for the bundling and deployment of complex configurations and metadata associated with OmniStudio components. This tool is specifically designed to handle the intricate dependencies and settings of OmniStudio components, ensuring a seamless and error-free migration process. Reference = Salesforce documentation on OmniStudio deployment and migration strategies emphasizes the use of OmniStudio DataPacks for effective configuration migrations. This is outlined in the Salesforce OmniStudio Developer Guide, which provides detailed instructions on using DataPacks for deploying OmniStudio solutions: https://developer.salesforce.com/docs/atlas.en-us.omnistudio.meta/omnistudio/


NEW QUESTION # 19
An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance Which object is used to store this data?

  • A. Statement
  • B. Service Account
  • C. Bill
  • D. Account

Answer: C

Explanation:
In Salesforce Energy and Utilities Cloud, the object used to store the latest customer invoice information is the Bill object. This object is specifically designed to handle billing information related to the services provided by energy and utility companies. By storing invoice data in the Bill object, energy companies can efficiently manage and access billing records, enhancing performance by ensuring that crucial financial data is organized and easily retrievable within the system. Reference = The Salesforce Energy and Utilities Cloud documentation provides details on the data model, including the use of the Bill object to store customer billing information, reflecting industry-specific data management needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


NEW QUESTION # 20
A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

  • A. Energy and Utilities Base Service license
  • B. Salesforce Field Service license
  • C. Salesforce Contact Center license
  • D. Salesforce Service Console license

Answer: A

Explanation:
To schedule a field technician appointment using the Energy and Utilities Contact Center Console, the call center agent requires the Energy and Utilities Base Service license. This specific license grants access to the functionalities and features within the Energy and Utilities Cloud, including the ability to schedule appointments and manage field service operations directly from the Contact Center Console. It's tailored to meet the unique requirements of energy and utility companies, providing the necessary tools to support customer service and field service coordination.References= The Salesforce Energy and Utilities Cloud documentation details the licensing requirements for using the platform, including the need for the Energy and Utilities Base Service license for call center agents performing tasks such as scheduling field technician appointments:https://www.salesforce.com/products/industries/energy-and-utilities/overview/


NEW QUESTION # 21
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